General Terms and Conditions and Terms and Conditions of Sample Claiming
These Terms and Conditions, including all information and documents referred to in these Terms and Conditions, also regulate the contractual relationship that arises between you and British American Tobacco Denmark A/S and British American Tobacco Sweden AS when you claim a product sample via the Website.
2.1 What is covered by these terms and conditions: These Terms and Conditions ("Terms and Conditions") together with the information and documents referred to herein apply to our sale and/or supply of products and product samples ("Products") via this website ("Website") .
2.2 Why you should read them: Please read these Terms and Conditions carefully, particularly regarding the limitations of our liability, before placing an order. These Terms and Conditions describe who we are, how we will deliver products to you, how you and we can change or terminate the agreement, what you should do if problems arise as well as other important information. If you have any questions about the Terms and Conditions, please feel free to contact us for a discussion.
2.3 Acceptance of these Terms and conditions By placing an order for a product sample via our Website, you accept these Terms and Conditions. You should print a copy of these Terms and Conditions or save them for future reference.
2.4 Age limit: You must be at least 18 years old and have a registered postal address in Denmark in order to register and use our services on our Website.
2.5 We may change these Terms and Conditions at any time: Each time you use our services, please check these Terms and Conditions to ensure that you understand the terms that apply at that time. These Terms and Conditions were last updated on 15.11.2023.
2.6 Terms for use of the Website: Our Terms and Conditions apply to your use of our Website. You should review them carefully as they contain important terms that apply each time you visit this Website.
3. INFORMATION ABOUT US
3.1 Who are we: When you make use of our services on our Website, and you are resident in Denmark, you enter into an agreement with British American Tobacco Denmark A/S, Bernstorffsgade 50, 1577 København V, Denmark, registered in Denmark with the CVR number: 13 80 11 34. When you make use of our services on our Website, and you are resident in Sweden, you enter into an agreement with British American Tobacco Sweden org.nr 556098-6779, Box 30244, SE-104 25 Stockholm, Sweden. ("we", "our" or "us" as applicable).
3.2 How to contact us: You can send us an e-mail at email@example.com or on tel. +45 80 24 28 00 if you are in Denmark and firstname.lastname@example.org, +46 20-975858 if you are in Sweden.
4. USING OUR WEBSITE
4.1 When using our website, you must comply with the provisions of these Terms and Conditions.
4.2 You must be 18 years of age or older to use our website and services.
4.3 Access to our site is permitted until further notice, and we reserve the right to withdraw (temporarily or permanently) or change the services on our site without notice (see below). We will not be liable if, for any reason, our website cannot be provided at any time or for any period.
4.4 From time to time, we may restrict access to certain parts of our site or our entire site, both to users who have registered with us and to guest users.
4.5 You are responsible for making all of the necessary arrangements required for you to have access to our website. You are also responsible for ensuring that anyone who accesses our site through your internet connection is aware of these terms and conditions, and that they comply with them.
5. COLLECTION AND SHARING OF INFORMATION
5.1 You can register or otherwise provide us with your details in order to claim a sample on our website, obtain further information and access services for registered users and/or access certain parts of our website that are restricted to registered users. When you register or share your information with us, you must not provide any false information, or provide any other person's information.
5.2 By registering on our website, you agree to the following;
5.2.1 your account and password are your personal details, and may not be used by anyone else to gain access to our site;
5.2.2 You are responsible for maintaining the confidentiality and security of your username, password and other information that you choose to share with us, or are provided, as part of our security processes. You shall not share or disclose any such information with any third party, or do anything that could cause anyone else to gain access to your account and/or services available to registered users;
5.2.3 you should contact us immediately if you become aware of any unauthorized use of your account or password;
5.2.4 You should notify us immediately of any changes to your details by contacting our customer service at: email@example.com, +45 80 24 28 00 if you are in Denmark or firstname.lastname@example.org, +46 20-975858 if you are in Sweden.
6. TERMINATION OF ACCOUNT/REGISTRATION
6.1 If you wish to stop receiving newsletters and other marketing materials from Amp, you can do so any time by clicking the (‘’unsubscribe’’) button in one of your received marketing emails. If you wish to know if your registered account has been closed, you can send us an e-mail to: email@example.com if you are in Denmark, and firstname.lastname@example.org if you are in Sweden.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 We own or are the licensee of all intellectual property rights (including, without limitation, all copyright and related rights, trademarks, service marks, trade and trade secrets, know-how, trade names and domain names, or rights of goodwill), rights in confidential information and all other intellectual property rights, in each case whether registered or unregistered, and include all applications for and renewals or extensions of such rights, and any similar and equivalent rights or forms of protection in any part of the world on our website and any material published on the website. These rights are protected by laws and treaties around the world. All such rights are reserved.
8. OUR PRODUCTS
8.1. Detailed information about our products is provided in connection with the products as presented on the Website. Please note that images of products and packaging on the Website are for illustrative purposes only. Small variations may therefore occur between the delivered product and/or packaging, and the image of the product and/or packaging available on the Website.
8.2. Our products and product samples contain caffeine and should not be consumed by children or pregnant women. Intake should not exceed 400 mg of caffeine per day. Consult a doctor if you are breastfeeding, using medication, or have a medical condition or allergies.
9. SAMPLE CLAIM AND SAMPLE ORDER TERMS
9.2. Sample Claim Process: You can place an order for a free sample through our ordering process on the Website. The website contains instructions on how to complete your order as well as how to check and change any errors before completing your order. There is a limit of 1 free sample per person.
10. DELIVERY TERMS
10.1. Delivery date: Information about the expected delivery date is presented on the Website when you place your sample order. You will always have access to information about the expected delivery date or expected number of days for delivery before completing your order.
10.2. Delivery costs: Unless otherwise stated on the Website in connection with your order, your ordered products will be delivered free of charge.
10.3. How your products are delivered: Ordered products will be delivered either to the address you have provided in connection with your order or to your nearest postal agent, depending on the scope of your order.
10.4. Restrictions on delivery: We only deliver products to registered postal addresses or postal agents within Denmark and Sweden.
11. COMPLAINTS AND RETURN OF DEFECTIVE PRODUCTS
11.1 How to complain: As a consumer, you must complain about the Product as soon as possible after you have discovered a product defect, and no later than two years from the time of delivery. However, you must complain within a "reasonable time" after you have discovered the product defect. If you complain within two months of discovering the product defect, the complaint will always be timely. Please contact us using the contact details listed in section 3.2. above if you wish to complain about defects in the Product. In the case of complaints, we endeavor to find a solution as far as possible within 14 days.
11.2 Return of defective Products: If the Product delivered is damaged or defective, please contact us as soon as possible using the contact details listed in section 3.2 above. We will provide you with an address to which the Product can be returned free of charge in its original packaging. We only receive packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
11.3 Your rights: We are obliged to deliver the Products in accordance with this Agreement. Furthermore, these Terms and Conditions do not mean that your statutory rights are forfeited.
12. OUR LIABILITY FOR ANY LOSS OR DAMAGE YOU MAY SUFFER
12.1 We are responsible for foreseeable loss and damage that we have caused: If we act in breach of these Terms and Conditions, we are responsible for the loss or damage you may suffer that is a foreseeable consequence of our breach of this agreement, or if we fail to exercise reasonable care and skill. We are not responsible for unforeseeable loss or damage. Loss or damage is considered foreseeable if it is either obvious that it will happen, or if both you and we knew, at the time of entering into the agreement, that it could happen. This may be the case, for example, if you have discussed it with us during the ordering process.
12.2 Our liability to you is not excluded or limited where it would be unlawful: This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents or subcontractors; for fraud or misrepresentation made in bad faith; for breach of your statutory rights in relation to the Products, including your right to receive Products that are as described and consistent with the information we have provided you and with the sample or model you have seen or examined; that is of satisfactory quality, is usable for the purposes we have been informed about; that have been supplied with reasonable care and skill as well as for defective Products.
12.3. We are not responsible for business losses: We only supply products for private use to consumers. If you use the products for commercial purposes such as resale, we will have no liability to you for loss of profits, loss of business, business interruption or loss of business opportunity (indirect losses/damages).
13. OTHER IMPORTANT TERMS
13.1 Even if we defer enforcement of this Agreement, we may still enforce it at a later time: If we do not immediately insist that you do something that you are required to do under these Terms and Conditions, or if we do not immediately take action against you when you breach this Agreement, it does not mean that you should not do those things and it does not prevent us from taking action against you at a later time. For example, even if you neglect a payment and we do not attempt to collect the payment from you, but continue to supply the Products, we may still collect the payment from you at a later date.
13.2 We may change, modify or revise these conditions at any given time: All changes made to these Conditions will come into force 7 days after they are published on our Website. These changes will only apply to orders placed on the same date or dates after the changes to the Terms and Conditions come into force. It is your responsibility to read and accept the latest Terms and Conditions on the Website.
13.3. Governing Law: These Terms and Conditions are governed by Danish law and Swedish law and disputes arising out of these Terms and Conditions shall be resolved in the first instance by agreement between us. If such an agreement cannot be reached, the dispute shall be settled in a Danish general court (if you are in Denmark) or Swedish general court (if you are in Sweden).
13.4 Dispute resolution authority: As a consumer, you also have the opportunity to turn to Center for Klageløsning, Nævnenes Hus to have a dispute tried (see www.forbrug.dk or visit Toldboden 2, 8800 Viborg) if you are in Denmark, and the National Board for Consumer Disputes to have a dispute tried (see www.arn.se or visit Kungsholmstorg 5, Stockholm) if you are in Sweden. We participate in the dispute resolution procedure. You can also choose to turn to the European Commission (see ).
By accepting these Terms and Conditions, you have agreed to be contacted to give feedback on AMP products. This feedback can be in the form of surveys or more in-depth conversations. By accepting, you indicate that you understand that participation is voluntary, and that you can withdraw your consent at any time by clicking the unsubscribe button in one of the e-mails you have received, or by contacting customer service at email@example.com, +45 80 24 28 00, if you are in Denmark, and firstname.lastname@example.org, +46 20-975858 if you are in Sweden.
By accepting these Terms and Conditions, you indicate that you understand the voluntary feedback provided will be used to judge consumer experience and expectations of the product.